Privacy Policy

1. Introduction

PadelBuddy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Optional profile photo, playing level, and preferences
• Video Content: Match videos you upload for analysis
• Payment Information: Payment details processed through third-party payment processors
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent in app, interaction patterns
• Log Data: IP address, browser type, access times, pages viewed
• Analytics Data: App performance and crash reports

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and analyze your video content using AI technology
• Generate highlights and performance analytics
• Process payments and manage subscriptions
• Send you updates, notifications, and promotional communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. AI Processing of Video Content

When you upload video content, our AI systems process this data to:

• Identify and track players in the video
• Recognize key moments, shots, and highlights
• Generate performance statistics and analytics
• Create personalized highlight reels

AI processing is performed using Google Gemini and other machine learning technologies. Your video content may be temporarily stored on secure cloud servers during processing. We do not use your videos to train AI models without your explicit consent.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our services (cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you share highlights publicly or with specific users

We do not sell your personal information to third parties.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection

Your video content is stored securely and automatically deleted after a retention period unless you choose to keep it. You can delete your content at any time through the App.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, please contact us at the email address below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Video content is retained according to your subscription tier. Free tier videos are automatically deleted after 30 days. Premium users can store content indefinitely.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include:

• Google (AI processing, analytics)
• Apple/Google (app distribution, payments)
• Cloud hosting providers (data storage)

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

14. GDPR Compliance (EU Users)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority. Our legal basis for processing your data includes consent, contract performance, and legitimate interests.

15. CCPA Compliance (California Users)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.